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Buying Online

If you have any questions about the information provided here or you have queries that haven't been answered, please feel contact us - we're happy to help.

Delivery

We use Australia Post’s Parcel Post service for delivery.

Orders are packed at SOME HQ and whenever possible we do this daily. The next business day after packing we take them to the post office for dispatch. SOME HQ is situated in beautiful river country, which means it may take an extra day or two to receive your order, so we appreciate your patience.

For delivery within South Australia, in most cases your order should arrive within 5 business days. For delivery interstate to a metropolitan area, orders may take between 5-7 business days, and for interstate delivery to regional areas it could take 7-8 business days.

Shipping costs are applied when you reach the checkout and are calculated according to the following table.

Delivery State Number of products & weight range Shipping Rate
ACT, NSW & Victoria
1-3 jars
510g - 3kg
$13.40
4-6 jars
3.1 - 4.99 kg
$15.00
7-12 jars
5 - 9.5 kg
$20.00
13-18 jars
9.6 - 14 kg
$35.00
19-24 jars
14.1 kg - 18.5 kg
$40.00
Northern Territory & Western Australia
1-3 jars
510g - 3kg
$13.40
4-6 jars
3.1 - 4.99 kg
$17.60
7-12 jars
5 - 9.5 kg
$38.00
13-18 jars
9.6 - 14 kg
$58.00
19-24 jars
14.1 kg - 18.5 kg
$60.00
Queensland & Tasmania
1-3 jars
510g - 3kg
$13.40
4-6 jars
3.1 - 4.99 kg
$17.60
7-12 jars
5 - 9.5 kg
$25.00
13-18 jars
9.6 - 14 kg
$45.00
19-24 jars
14.1 kg - 18.5 kg
$50.00
South Australia
1-6 jars
500g - 4.99 kg
$10.00
7-12 jars
5 - 9.5 kg
$12.00
13-18 jars
9.6 - 14 kg
$22.00
19-24 jars
14.1 kg - 18.5 kg
$24.00

International Delivery

We have explored being able to send out international orders but found the shipping costs are too great to offer it as an option.

Payment Methods

We currently accept Visa and Mastercard as methods of payment when purchasing through our online store. If you would prefer to pay by EFT (bank transfer), please select this option during the checkout process and details of our account will be provided once you submit your order. Please note that when paying by EFT your order will not be sent to you until payment has been received.

Order Tracking

Tracking numbers are sent in your Shipping Confirmation email, sent once your order has been despatched. You can track your order by clicking the link in your email or by clicking on this Australia Post tracking link: http://auspost.com.au/track/track.html

Returns & Refund Policy

If SOME Foods mistakenly supplies you with an incorrect product, please do notify us immediately on 1300 887 957 and we will arrange a credit for that item. Exchanges or refunds are not offered for a change of mind or individual tastes. In the instance that a product is faulty in some way, we will provide a full refund once the product, along with a description of the fault, has been returned to us by Australia Post’s Cash on Delivery (COD) service.

If you cancel your order before it is shipped we will issue a refund. To cancel, email us immediately at stoporder@somefoods.com.au.

Pricing & Payment

Prices are shown including GST (unless otherwise indicated) and are in Australian Dollars only. The amounts displayed are subject to change without notice.

Your credit card is charged and cleared for payment as part of the payment processing when you submit your order. Our online store uses the payment gateway system operated by Web Active Corporation Pty Ltd ACN 086 209 403 trading as eWAY (eWAY System). If you do not agree to the use of the eWAY System, unfortunately you are unable to purchase via our website.

An invoice will be issued and sent with your order.